Privacy Policy

Effective date: March 2025

Who we are

This website is operated by MX COMMUNITY LABS MEXICO (“we”, “us”, “our”), under the commercial brand family Buena Ola Surf Co.
RFC (Tax ID): MCL1704184Y3
Address: 3-804, María Montessori 360, Zona Hotelera Nte., 48333, Puerto Vallarta, Jalisco, México.

What data we collect

Identity & contact info (name, email, phone, country code).
Booking details (date/time, party size, selected service).
Technical data (IP, device, browser, pages viewed) via analytics.
Communications (messages you send through forms or WhatsApp).

How we use your data

To process and confirm bookings, coordinate transport and services.
To communicate important updates (time changes, weather, safety).
To improve our websites and services (analytics and performance).
To meet legal, accounting, and fraud-prevention obligations.

Legal basis / consent

We process data based on your consent (forms/opt-ins), contractual necessity (fulfilling your booking), and legitimate interests (service improvement, site security). You may withdraw consent at any time by contacting us (see “Contact” below).

Sharing your data

We share only what’s necessary with: (i) service providers who help us operate the site, communications, payments, or transport logistics; (ii) authorities if legally required. We do not sell personal data.

Data retention

We keep booking and invoice records as required by law and for legitimate business needs. Analytics data is retained according to the tools’ default cycles or our configuration.

Cookies & analytics

We may use cookies for basic functionality, performance, and analytics. You can adjust your browser settings to block cookies, though some features may not work properly.

Your rights

You may request access, rectification, deletion, or portability of your personal data, and object to or restrict processing when applicable. For Mexico (LFPDPPP), you may exercise ARCO rights by contacting us.

Security

We apply reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure; we work continuously to protect your information.

International transfers

When data is processed outside Mexico, we ensure appropriate safeguards through contracts with service providers.

Contact

Email: privacy@communitylabs.mx
48333 Puerto Vallarta, Jalisco, México

Updates to this policy

We may update this policy from time to time. The latest version will always be available on this page.